Questions? Customer Service
Your order can be declined for several reasons:
Products which are regarded as Hazardous Materials (HAZMAT) are sprays, nail polish and nail polish removers, aerosols, etc. These items can be shipped only by ground means according to the requirements of the US Department of Transportation. It is not possible to ship the hazardous materials by air transport.
Orders containing this type of items, should be shipped by UPS Ground. Customers from the continental US may also go for an option of USPS Ground shipping. HAZMAT items cannot be shipped to Alaska and Hawaii.
Currently, we ship to the USA, Canada, Europe, Australia and some other countries. We do not ship to Middle and Far East, Africa, and CIS.
For the USA, we use Fedex, UPS, and USPS. To the rest of the countries, we ship by DHL.
Orders to be delivered to PO boxes are subject to the USPS Ground shipping only.
Due to health concerns, there will be absolutely no returns, refunds or exchanges on all skincare and cosmetic items regardless of whether the item has been opened or not and used or not. Please select these items carefully.
We regret that we cannot accept returns or issue any credit on merchandise that has been opened and/or partially used. This also includes opening the plastic cellophane wrapping of perfume/cologne box.
Returns will not be accepted 20 days after the shipping date.
Any returned merchandise received in our warehouse without a proper authorization by www.conveybuy.com is not eligible for refund or credit.
We guarantee to fully return your money or to reship the order if something went wrong by our mistake. In case you provided a wrong shipping address and your order was undeliverable, we require the product to be shipped back to us in the original packaging. We do not reimburse shipping costs. If the item was shipped with a free shipping option, we will charge a standard shipping fee upon receiving the item back. Additionally, we will deduct 20% of the item's price and 2.5 USD as a labor fee. All the rest will be returned to your bank card.
All the customs issues in case of international shipping should be managed by the customer. You cannot claim the refund if your order has been shipped and is currently in transit to the final destination.
Any order that must be returned to us for any reason should arrive at our warehouse within 20 days of the order being placed. Any returns after that date will not be refunded.
Please ensure that all returns include the original packing slip and the reason for the return. If the returned item is damaged, used, or open, we cannot issue a refund.